CLEAR RULES FOR EACH TAKE
Refunds & failed generations.
How failed-generation credit returns, unused credit-pack refund requests and support are handled.
Last updated October 24, 2026 · Studio preview
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The pricing page explains planned one-time packs. Checkout stays disabled while generation and payment are verified. Exploring local photo previews does not create a paid task.
Technical failures return credits.
When generation is available, a task reserves 10 credits. A confirmed technical failure, service timeout or cancellation before a paid submission releases that reservation once. Repeated failure notifications do not create extra credits. A returned site credit is not a refund to your payment method.
Unused credit-pack requests.
Within seven days of purchase, contact support to request a refund for a completely unused pack. In-flight reserved credits must be settled first. Used or partially used packs and requests outside this window are reviewed individually; approval is not automatic. A refund is only confirmed after the payment provider confirms it.
A result you are unhappy with.
Describe the issue, the task reference and the affected seconds. Likeness, delivery and wording can vary. Subjective dissatisfaction is reviewed by support and is not automatically a technical failure or a free new generation.
Deleting and late results.
Deleting after generation starts does not itself qualify a task for a credit return. If a task has already timed out and credits were released, a late result does not trigger another charge.
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